RETURN POLICY


Online Purchase Return Policy

Within 7 days after receiving your order, just send us an email at info@carylanesf.com, mention your order/invoice number, and explain your situation. Please do not call our brick and mortar locations as online orders are a completely separate department. Must have price tags still attached. Return shipping is your responsibility. Alternatively, you may schedule a time to drop off your item(s) at our San Francisco warehouse location instead of shipping back to us. All sale, marked-down, as-is, underwear, bikini bottoms, jewelry, face masks, blankets, worn or washed items are final sale.

In-Store Purchase Return Policy

We provide exchanges or store credit within 7 days for full-priced items only. Must have original receipt and price tags still attached. All sale, marked-down, as-is, underwear, bikini bottoms, jewelry, face masks, blankets, worn or washed items are final sale. We do not offer refunds.